Telephone: 01234 480095

Shipping & Returns

Mainland UK Delivery Charges:

Mainland UK orders will be shipped for the following rates:

Orders under £35.00 net : £3.95 plus VAT
Orders over £35.00 net : FREE delivery.

Please note that delivery to remote UK areas (highlands and islands) will be subject to additional carriage charges. Please ask before ordering. Thank you.

Medical Box aims to despatch all orders as quickly as possible via post or courier. On occasion, there may be a delay to your order which is beyond our control. We will notify you of any delays as soon as possible.
Medical Box will assume all goods to have been delivered undamaged, in good condition and complete, unless we are notified to the contrary within 5 working days. It is therefore essential that all items are unpacked and inspected as soon as possible after receipt. In the event that we are notified within 5 days of any damages or discrepancies then we will endeavour to rectify the matter as soon as possible.

International Delivery Rates:

Please note that all purchases made from outside the UK mainland will possibly be subject to additional carriage charges, other than those shown above. We will contact you to discuss any carriage charges prior to the despatch of any goods. We will not despatch any goods to outside the UK without prior agreement of any additional carriage charge.

If you are the holder of a valid EU VAT certificate, then we will be able to produce a zero-rated VAT invoice for the supply of goods. However please contact us to discuss this in advance.

Returns Policy:

Medical Box will accept returns under the following circumstances:

A faulty or recalled product.
Items sent in error by Medical Box
Returns accepted outside these circumstances will be at the discretion of the Company only.
Medical Box will arrange for the return or collection of items as applicable. We can not be held responsible for parcels refused or returned without prior agreement. A delivery or collection charge may be applicable dependent upon the circumstances. This will be discussed with the customer prior to collection.

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