Telephone: 01234 480095

Conditions of Use

Conditions of sale

Placing an order with Medical Box constitutes agreement to these terms and conditions.


UK orders under the net value of £35.00 are subject to a packing and delivery contribution of £3.95. Orders above £35.00 net are despatched free of charge. These charges apply to mainland UK customers only. Any orders placed for delivery to outside mainland UK will be subject to a separate carriage charge, to be agreed prior to despatch of goods. Medical Box aims to despatch all orders as quickly as possible via post or courier. On occasion, there may be a delay to your order which is beyond our control. We will notify you of any delays as soon as possible. Medical Box will assume all goods to have been delivered undamaged, in good condition and complete, unless we are notified to the contrary within 5 working days. It is therefore essential that all items are unpacked and inspected as soon as possible after receipt. In the event that we are notified within 5 days of any damages or discrepancies then we will endeavour to rectify the matter as soon as possible.

Non-UK Transactions

Please note that all purchases made from outside the UK mainland will possibly be subject to additional carriage charges, other than those shown above. We will contact you to discuss any carriage charges prior to the despatch of any goods. We will not despatch any goods to outside the UK without prior agreement of any additional carriage charge.

If you are the holder of a valid EU VAT certificate, then we will be able to produce a zero-rated VAT invoice for the supply of goods. However please contact us to discuss this in advance.


Medical Box will accept returns under the following circumstances:
A faulty or recalled product.
Items sent in error by Medical Box
Returns accepted outside these circumstances will be at the discretion of the Company only. Medical Box will arrange for the return or collection of items as applicable. We can not be held responsible for parcels refused or returned without prior agreement. A delivery or collection charge may be applicable dependent upon the circumstances. This will be discussed with the customer prior to collection.

Title of goods

Medical Box retains the title in the goods until full payment has been made/cleared.


Medical Box reserve the right to change prices at any point. We will always notify the customer of any price changes prior to the despatch of an order. We will always endeavour to honour a price wherever possible. Any quotations are given without commitment and are only valid upon written contract between the Company and the Customer.

Goods Specification

Medical Box is committed to supplying the highest quality goods available within the industry. Regular product inspections take place to ensure sustained quality, and where possible trusted brands are used. In keeping this high level of quality, occasionally we may have to make substitutions in the products available. We reserve the right to do this, however will always ensure that an equal or better product is used.


Medical Box does not accept any liability for the misuse of any goods supplied, nor any losses that may arise from such. It is the Customers responsibility to ensure that they are purchasing the correct items for the procedure, and that the product is used by a suitably trained or qualified person.

Use of this website

We will endeavour to make the information provided on this website as accurate as possible, however do not accept any liability for any occurrence or loss which has arisen from either the use of this website or the reliance upon information within this website.

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